Problem

Many organizations require software which records employee’s computer activities which can be shown to others for training purposes. Let’s say someone calls into the helpdesk with a one-off issue that’s hard to reproduce. You’ve recorded their session and everything the user has done in that session is included in the recording, including all the steps the user took prior to the issue manifesting itself. No more hunting for error messages, no more asking the user “could you please try abc” Regardless of which industry or department you are in, there are significant benefits to be gained from implementing a session recording solution:

• Comprehensive compliance – FCA, MiFID II, PCI DSS, etc..
• Fact verification and risk mitigation
• Coaching and training
• Customer and business insights
• Quality control and governance

Solution

RecordTS creates recordings of employee actions on their  for playback, ensuring quality assurance.

Problem

While government network security and solutions to cyber terrorism are a major concern for government cybersecurity, the case of Edward Snowden clearly showed that the biggest threat comes from within. And while most government organizations employ detailed background checks, it is hardly enough to prevent insider attacks.

Data leaks and data misuse can prove very costly. What is more important, is the fact that the actions of a malicious actor are indistinguishable from a regular working routine of a loyal employee, which makes them very hard to detect.

While access control does help, a more holistic approach to insider threats prevention is required.

Such approach should include: Formal security policy

Government staff needs to be informed about the dangers of insider threats and best practices to prevent them. Formal policy that clearly prohibits dangerous actions, such as password sharing, using USB sticks at work, etc., needs to be created and effectively enforced. Employee awareness is the first step in improving security posture of a government organization. Access management solution. Access management is a basic precautionary measure stopping unauthorized personnel from accessing sensitive or restricted data. Employees should have clearly defined access privileges and all access should be denied by default unless needed. User actions monitoring. The only way to detect and reliably prevent insider threats is to be able to see and record every action user takes while working with sensitive data. User action monitoring solutions are paramount to an effective data misuse prevention.

Solution

Most user monitoring solutions come with a large drawback, preventing government institutions from using them. They are too expensive and with already tight budged, not every agency or organization can afford one, especially for a small deployment.

However, TSFactory is an exception to the rule. It is a comprehensive user monitoring solution capable of recording every user session, regardless of the used applications, network configuration, or the level of privilege that user has. One of the biggest advantages for government institutions is the flexible licensing scheme that TSFactory employs. This scheme allows flexibly to adjust costs according to the deployment size, making it effective for organizations of every size. This allows TSFactory to serve as an efficient and effective user monitoring solution for government institutions worldwide, providing insider threat detection and prevention capabilities and helping to save costs.

Problem

Financial services is an industry plagued with exceptionally high levels of insider breaches and information misconduct. Banks, insurers, and investment companies have access to millions of customer’s personally identifiable information (PII) as well as self-developed intellectual property which they have to protect. In order to stay ahead of the game, organizations in the financial industry need to focus on cybersecurity and keeping their information safe. The biggest of these cybersecurity challenges financial organizations face today is people. Whether it’s employees, privileged users, or third parties, insiders introduce risk to your organization because they must be given access to critical applications, systems, and data to do their jobs effectively.

Within the financial services industry, the data security compliance and regulation challenges are daunting. There are many data security requirements ranging from credit card related information, GLBA, SOX/J-SOX, NCUA, data privacy and data residency laws and even the American Patriot Act. More recently, China enacted similar requirements to SOX which puts them in line with worldwide practices as it accords with Europe’s General Data Protection Regulation.

To protect their reputation and adhere to regulations, banking and financial services firms and their executives must safeguard critical financial data from exposure which makes user monitoring in financial services necessary.

2. Insider Threats

Solution

TSFactory’s RecordTS helps financial services companies identify and eliminate insider threat risk by focusing on user activity. With complete visibility into all activity on your network, you can not only catch and stop insider threats but meet and surpass all compliance and regulatory requirements with ease.

Our Financial Services Customers

Credit Suisse, Fiserv, ING, Morgan Stanley, SWIFTs

Proctoring

Now that exams are moving from pen and paper to computers, it has become necessary for proctoring to become more sophisticated. Enter RecordTS.

How it Works

RecordTS records user activity on the server. A student logs into a university’s computer and immediately RecordTS begins recording the student’s session and continues to do so until they log out of the terminal session. This is a great proctoring tool as examiners can audit a student’s exam by viewing the whole exam period. This is more cost-effective as it is a one-off payment for the software.

How it’s Useful

Ensure cheating has not taken place

Able to see if student is suspected of using another browner to answer a question

Can be helpful for the student if the exam failed to save as their entire exam session can be viewed

Captures students’ progress in a reliable and consistent way.

How We’re Different Than Competitors

We have a unique software offering which provides a one off payment for software which can record up to 25 students at once.Princes start as low as $500 for a one off payment.
Training

Many organizations also require software which records employee’s computer activities which can be shown to others for training purposes. Let’s say someone calls into the helpdesk with a one-off issue that’s hard to reproduce. You’ve recorded their session and everything the user has done in that session is included in the recording, including all the steps the user took prior to the issue manifesting itself. No more hunting for error messages, no more asking the user “could you please try abc”

Our Education Customers

MIT, University of Alaska – Fairbanks, University of Florida, International Culinary Chef

Problem

The number of American healthcare data breaches almost doubled in 2016, averaging more than one data breach per day in 2016 for a total of 450, up from the 253 breaches that took place in 2015. The 2016 Data Breach Incident Report describes healthcare as one of the most affected industries by cybersecurity threats, both insider and privilege misuse. Half of the breaches were caused by insider threats and the remaining were from external forces which included hacking.

It is clear that the healthcare industry, like any other, is facing increasing security challenges. What makes their challenges unique, and therefore more difficult to solve, is that implementing industry-standard cybersecurity practices isn’t practical. It can inhibit clinicians’ work, also leading to life-and-death consequences. For example, systems that prevent log-ins if clinicians are logged-in elsewhere can interrupt or delay surgeries or hinder emergency treatments.

Solution

User monitoring applications are becoming standard in many companies, particularly those handling sensitive software such as in the healthcare sector. This software monitors what users are doing while logged in remotely and helps to provide clear evidence and root causes during investigations of security breaches.

This software is often necessary for compliance and auditing purposes as in the case of HIPAA medical regulations regarding handling of patient records.

Learn about how RecordTS’s Remote Desktop Session Recording software can help.

Our Healthcare Customers

Cerner, Greenway Health, GE Healthcare