Healthcare

Electronic medical records & mobile-based patient relationship management are just some of the security challenges for healthcare. Privacy requirements are tightening & penalties for security lapses are severe.

Education

Online proctoring is expensive. Education institutions require affordable and easy to manage software to audit students' exams.

Contact Center

Call centers require monitoring software for quality, auditing & training purposes. Session Recording simply records the information that will help with troubleshooting an issue.

Finance

Information breaches in the finance sector have shown the potential to destroy data and company reputations. An active defense is required against threats that are becoming smarter and more complex.

Technical Services

Technical services companies include those who provide IT services, infrastructure services, cloud services and more. These organizations power the modern world, and are often hit with insider attacks as a result.

Government

Insider threat risks for governmental organizations and agencies include abuse of constituent information, public funding and compromised defense systems and leaked intelligence.

Other Industries

Recording a user’s sessions is useful in every industry. For example, if an employee knows that any and all activities could be recorded at any time, they are much less likely to initiate inappropriate behavior.

What customers say

Customers Include: BASF, Cerner, MIT, Covance, Credit Suisse, Fiserv, GE Healthcare, ING, International Culinary Center, Mitsubishi, Shell, Siemens, Swift, Spectrum, Tyson

Jerry Leffert

Police Department, University of Florida

“We had a vendor that insisted on unattended administrative access to a couple of servers with software that they support. Typically, we use webex or teamviewer to monitor their actions while they work on the server. This limits them to scheduling a remote session to work on support tickets submitted by the customer to times when a system administrator is available. The solution was to purchase your product and setup as a jump box. This allows them to remote into a single server and from there remote into the server they need to work on, while at the same time record all of their actions. The thought is, if something happens to the server, we would be able to review the video and determine what the vendor did to cause the issue.”

Miguel Hablutzel

President and CEO Focus Audits

“The ability to record the whole terminal server farm for later playback is incredible. Being in the cyber-security space one must take every precaution to ensure the protection of customer information. TSFactory’s RecordTS powerful solution has allowed my company the ability to do just that.”

Jerry Brant

UAF eLearning & Distance Education - University of Alaska

We used TS recording software for quality control. We are using Terminal Services installed on a Windows 2012 domain server. We have the student log into the server through a desktop (which we have 20 of) in our exams center room (proctor room). Immediately the RecordTS recording begins recording the students session and continues to do so until he or she logs out of the Terminal session. RecordTS recording software has saved students many hours, for instance last semester a student completed a proctored exam using an Excel spreadsheet but did not properly upload it the file into Blackboard. Well, I was able to get into the RecordTS recording interface on the Terminals server and view what she had done and then download it into a movie file and provide it to her professor who was able to grade it.

Read Our SC Mag Review

STRENGTHS: Ease of use, forensic management of data and good, scalable performance.
WEAKNESSES: None that we found.
VERDICT: While monitoring remote sessions may not be the first thing you consider when you are planning DFIR, if you are accessing servers and critical/sensitive workstations remotely you should consider this product strongly, no matter what the size of your enterprise is. This is our Recommended product for this month.