Contact Centers

Problem

Many organizations require software which records employee’s computer activities which can be shown to others for training purposes. Let’s say someone calls into the helpdesk with a one-off issue that’s hard to reproduce. You’ve recorded their session and everything the user has done in that session is included in the recording, including all the steps the user took prior to the issue manifesting itself. No more hunting for error messages, no more asking the user “could you please try abc” Regardless of which industry or department you are in, there are significant benefits to be gained from implementing a session recording solution:

• Comprehensive compliance – FCA, MiFID II, PCI DSS, etc..
• Fact verification and risk mitigation
• Coaching and training
• Customer and business insights
• Quality control and governance

Solution

RecordTS creates recordings of employee actions on their  for playback, ensuring quality assurance.