Contact Centers Problem Many organizations require software which records employee’s computer activities which can be shown to others for training purposes. Let’s say someone calls into the helpdesk with a one-off issue that’s hard to reproduce. You’ve recorded their session and everything the user has done in that session is included in the recording, […]
Month: April 2025
Industries
Contact Centers Problem Many organizations require software which records employee’s computer activities which can be shown to others for training purposes. Let’s say someone calls into the helpdesk with a one-off issue that’s hard to reproduce. You’ve recorded their session and everything the user has done in that session is included in the recording, including […]