TSFactory Product Support

RecordTS for Terminal Server

Problems with Configuration
License Server will not authenticate
1. Local firewall is not configured properly
2. Outer network firewall is not configured to allow connections to cla-tsfactory.com on port 27280
3. License Server needs to be manually authorized at customer's online account
4. License serice has not been properly configured with Subscription ID
5. Subscription has expired or been disabled
6. You have given it enough time to update itself. It can take up to 5 minutes to update.
Configuration retained or lost
The configuration files are located in c:\ProgramData\TSFactory.

Delete the TSFactory folder to completely remove all configuration settings for ALL products (not recommended)
Delete the pertinent subfolder of TSFactory to remove that product's configuration settings.
If you simply install over the existing installation, the old settings should be retained.