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TSFactory Product Support
RecordTS Single Server Edition
Problems with Firewalls
Local firewall rules are created during install
Local firewall may not be configured properly
Possibly wrong or incorrect filewall profile was selected during install
Firewall may be disabled or turned off (not usually a problem)
Local firewall should have built-in rules to allow incoming RDP remote connections to port 3389
Connection problems may be due to Remote Desktop misconfiguration and not firewall
Try turning the firewall off temporarily to rule out connection blocking.
Outer or perimeter firewall may be blocking traffic.
Any other firewalls may be blocking connections depending on where they are located in your network.
If problems still exist after disabling the local firewall, then it may be another outer firewall causing problems.
If the machine is located in a DMZ or similar network environment, then all firewalls need to be checked.
License Server will not authenticate
Local firewall may not be configured properly
Outer network firewall is not configured to allow connections to cla-tsfactory.com on port 27280
License Server needs to be manually authorized at customer's online account
License serice has not been properly configured with Subscription ID
Subscription has expired or been disabled
You have given it enough time to update itself. It can take up to 5 minutes to update.
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