Having problems with the software?

First things first: READ THE MANUAL

Most problems can usually be resolved by paying attention to the prerequisites of the software and proper configuration.

View the installation manual.

Still having problems?

Check out the support FAQ's or

Select a general problem area:

Installation
Configuration
Firewalls
Recording Sessions
Playing Sessions

Here are some of the more popular support problems:

Cannot connect after installation
License service will not authenticate

When asked by support to provide a raw session:

Exporting raw sessions for support

Have more questions?

Talk to our friendly support team or contact a TSFactory partner.