Babylon Health has acknowledged that its GP video appointment app has suffered a data breach.<\/p>\n
The firm was alerted to the problem after one of its users discovered he had been given access to dozens of video recordings of other patients’ consultations.<\/p>\n
A follow-up check by Babylon revealed a small number of further UK users could also see others’ sessions.<\/p>\n
The firm said it had since fixed the issue and notified regulators.<\/p>\n
Babylon allows its members to speak to a doctor, therapist or other health specialist via a smartphone video call and, when appropriate, sends an electronic prescription to a nearby pharmacy. It has more than 2.3 million registered users in the UK.<\/p>\n
Leeds-based Rory Glover had access to the service via his membership of a private health insurance plan with Bupa, one of Babylon’s partners.<\/p>\n
On Tuesday morning, when he went to check a prescription, he noticed he had about 50 videos in the Consultation Replays section of the app that did not belong to him.<\/p>\n
Clicking on one revealed that the file contained footage of another person’s appointment.<\/p>\n
“I was shocked,” he told the BBC.<\/p>\n
“You don’t expect to see anything like that when you’re using a trusted app. It’s shocking to see such a monumental error has been made.”<\/p>\n
Mr Glover said he alerted a work colleague to the fact, who used to work for Babylon. He in turn flagged the issue to the company’s compliance department.<\/p>\n
Source: BBC News<\/p>\n