{"id":1617,"date":"2025-04-23T10:45:40","date_gmt":"2025-04-23T10:45:40","guid":{"rendered":"https:\/\/www.tsfactory.com\/forums\/?p=1617"},"modified":"2025-04-23T10:46:28","modified_gmt":"2025-04-23T10:46:28","slug":"marks-spencer-confirms-cybersecurity-incident-amid-ongoing-disruption","status":"publish","type":"post","link":"https:\/\/www.tsfactory.com\/forums\/blog\/marks-spencer-confirms-cybersecurity-incident-amid-ongoing-disruption\/","title":{"rendered":"Marks &#038; Spencer Confirms Cybersecurity Incident Amid Ongoing Disruption"},"content":{"rendered":"<p class=\"yf-1090901\">Retail giant Marks &amp; Spencer has confirmed a cybersecurity incident, as customers report ongoing disruption and outages.<\/p>\n<p class=\"yf-1090901\">The British-headquartered retailer on Tuesday told customers in a notice, which TechCrunch has seen, that the company has been &#8220;managing a cyber incident&#8221; over the last few days. The notice, signed by chief executive Stuart Machin, said it was necessary to make operational changes &#8220;to protect [customers] and the business.&#8221;<\/p>\n<p class=\"yf-1090901\">The company said its stores remain open and its website and app are operating normally.<\/p>\n<p class=\"yf-1090901\">In\u00a0<a class=\"link \" href=\"https:\/\/www.londonstockexchange.com\/news-article\/MKS\/cyber-incident-update\/16999905\" target=\"_blank\" rel=\"nofollow noopener\" data-ylk=\"slk:a filing;elm:context_link;itc:0;sec:content-canvas\" data-rapid_p=\"7\" data-v9y=\"1\">a filing<\/a>\u00a0with the London Stock Exchange, Marks &amp; Spencer said it had engaged external cybersecurity experts to investigate the incident, and also notified data protection authorities.<\/p>\n<p class=\"yf-1090901\">It is not immediately clear what the nature of the cyberattack is, or if customer data has been affected.<\/p>\n<p class=\"yf-1090901\">One customer told TechCrunch that in-store payment card terminals were not working for them. Several other customers reported on social media similar outages at various outlets and disruption to order pick-ups.<\/p>\n<p class=\"yf-1090901\">Marks &amp; Spencer spokesperson Lucy Reynolds told TechCrunch that the company began limiting some of its operations on Monday, including store click and collect pick-ups and contactless payments. Contactless payments are working again, the spokesperson added.<\/p>\n<p class=\"yf-1090901\">The spokesperson declined to answer questions related to the cyberattack.<\/p>\n<p class=\"yf-1090901\">In\u00a0<a class=\"link \" href=\"https:\/\/x.com\/marksandspencer\/status\/1914679071537012764\" target=\"_blank\" rel=\"nofollow noopener\" data-ylk=\"slk:response;elm:context_link;itc:0;sec:content-canvas\" data-rapid_p=\"8\" data-v9y=\"1\">response<\/a>\u00a0to one customer on X, Marks &amp; Spencer said it was &#8220;working hard to resolve some technical issues in our stores.&#8221;<\/p>\n<p class=\"yf-1090901\">Marks &amp; Spencer claims it serves 32 million customers every year, per its 2024 annual report.<\/p>\n<p><a href=\"https:\/\/finance.yahoo.com\/news\/marks-spencer-confirms-cybersecurity-incident-142025895.html\">Read the Full Story Here<\/a><\/p>\n<p>Source: Yahoo Finance<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Retail giant Marks &amp; Spencer has confirmed a cybersecurity incident, as customers report ongoing disruption and outages. The British-headquartered retailer on Tuesday told customers in a notice, which TechCrunch has seen, that the company has been &#8220;managing a cyber incident&#8221; over the last few days. The notice, signed by chief executive Stuart Machin, said it [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1618,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-1617","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Marks &amp; Spencer Confirms Cybersecurity Incident Amid Ongoing Disruption - Community<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tsfactory.com\/forums\/blog\/marks-spencer-confirms-cybersecurity-incident-amid-ongoing-disruption\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Marks &amp; Spencer Confirms Cybersecurity Incident Amid Ongoing Disruption - Community\" \/>\n<meta property=\"og:description\" content=\"Retail giant Marks &amp; Spencer has confirmed a cybersecurity incident, as customers report ongoing disruption and outages. The British-headquartered retailer on Tuesday told customers in a notice, which TechCrunch has seen, that the company has been &#8220;managing a cyber incident&#8221; over the last few days. The notice, signed by chief executive Stuart Machin, said it [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tsfactory.com\/forums\/blog\/marks-spencer-confirms-cybersecurity-incident-amid-ongoing-disruption\/\" \/>\n<meta property=\"og:site_name\" content=\"Community\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TSFactoryLLC\/\" \/>\n<meta property=\"article:published_time\" content=\"2025-04-23T10:45:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-23T10:46:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.tsfactory.com\/forums\/wp-content\/uploads\/2025\/04\/marksandspencer.png\" \/>\n\t<meta property=\"og:image:width\" content=\"225\" \/>\n\t<meta property=\"og:image:height\" content=\"225\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Chelsie Wyatt\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@TSFactoryLLC\" \/>\n<meta name=\"twitter:site\" content=\"@TSFactoryLLC\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Chelsie Wyatt\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.tsfactory.com\/forums\/blog\/marks-spencer-confirms-cybersecurity-incident-amid-ongoing-disruption\/\",\"url\":\"https:\/\/www.tsfactory.com\/forums\/blog\/marks-spencer-confirms-cybersecurity-incident-amid-ongoing-disruption\/\",\"name\":\"Marks & Spencer Confirms Cybersecurity Incident Amid Ongoing Disruption - Community\",\"isPartOf\":{\"@id\":\"https:\/\/www.tsfactory.com\/forums\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.tsfactory.com\/forums\/blog\/marks-spencer-confirms-cybersecurity-incident-amid-ongoing-disruption\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.tsfactory.com\/forums\/blog\/marks-spencer-confirms-cybersecurity-incident-amid-ongoing-disruption\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.tsfactory.com\/forums\/wp-content\/uploads\/2025\/04\/marksandspencer.png\",\"datePublished\":\"2025-04-23T10:45:40+00:00\",\"dateModified\":\"2025-04-23T10:46:28+00:00\",\"author\":{\"@id\":\"https:\/\/www.tsfactory.com\/forums\/#\/schema\/person\/9d9908f0e12559297335ebe9b601c82f\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.tsfactory.com\/forums\/blog\/marks-spencer-confirms-cybersecurity-incident-amid-ongoing-disruption\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.tsfactory.com\/forums\/blog\/marks-spencer-confirms-cybersecurity-incident-amid-ongoing-disruption\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.tsfactory.com\/forums\/blog\/marks-spencer-confirms-cybersecurity-incident-amid-ongoing-disruption\/#primaryimage\",\"url\":\"https:\/\/www.tsfactory.com\/forums\/wp-content\/uploads\/2025\/04\/marksandspencer.png\",\"contentUrl\":\"https:\/\/www.tsfactory.com\/forums\/wp-content\/uploads\/2025\/04\/marksandspencer.png\",\"width\":225,\"height\":225},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.tsfactory.com\/forums\/blog\/marks-spencer-confirms-cybersecurity-incident-amid-ongoing-disruption\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.tsfactory.com\/forums\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Marks &#038; 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