EU Citrix Cloud users experiencing non-virtual problems starting up their virtual desktops

Using Citrix Cloud in the EU? You might want to consider taking a longer lunchbreak as the virtualisation service is having a bit of a moment.


EU customers using Citrix’s Gateway Service are experiencing what the company describes as “intermittent issues,” and struggling to launch virtual applications or desktops.


Problems were reported by Citrix’s status page at 1044 UTC, with an update more than two hours later saying that engineers were monitoring those pesky “intermittent issues”. One Register reader got in touch to tell us that the wobbles had left a customer with “100s of users unable to login”. Oops.


According to Citrix, the Gateway Service provides a “secure remote access solution” with diverse identity and access management capabilities. The failure looks to be around user authentication, but Citrix aren’t talking. It is also supposed to be “High Availability”, a statement which calls for a new definition of “High”.


Show me the WAN
It has been a difficult few weeks at Citrix, as its much vaunted Citrix SD-WAN 10.1.1 played peek-a-boo following a general availability announcement in September. Microsoft announced the Azure Virtual WAN at the event, and Citrix chimed in with its own cloud connectivity service.


As October draws to a close the service has still yet to make an appearance despite popping up and disappearing again like a nervous meercat.


Eagle-eyed Reg readers reported the tech being announced first on October 7 and again on October 12. Twitter user Rody Kossen excitedly pointed out that yes, official support for Azure’s Virtual WAN had arrived on October 18, only to discover five days later that the pesky meercat, er, Virtual WAN had been pulled once again.


Source: The Register


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