{"id":53,"date":"2020-04-10T15:10:34","date_gmt":"2020-04-10T15:10:34","guid":{"rendered":"https:\/\/www.tsfactory.com\/forums\/industryall\/?p=53"},"modified":"2025-05-01T12:50:56","modified_gmt":"2025-05-01T12:50:56","slug":"contact-centers","status":"publish","type":"post","link":"https:\/\/www.tsfactory.com\/forums\/industryall\/2020\/04\/10\/contact-centers\/","title":{"rendered":"Contact Centers"},"content":{"rendered":"<p><span style=\"text-decoration: underline;\"><strong>Problem<\/strong><\/span><\/p>\n<p>Many organizations require software which records employee\u2019s computer activities which can be shown to others for training purposes. Let\u2019s say someone calls into the helpdesk with a one-off issue that\u2019s hard to reproduce. You\u2019ve recorded their session and everything the user has done in that session is included in the recording, including all the steps the user took prior to the issue manifesting itself. No more hunting for error messages, no more asking the user \u201ccould you please try abc\u201d Regardless of which industry or department you are in, there are significant benefits to be gained from implementing a session recording solution:<\/p>\n<ul>\n<li>Comprehensive compliance &#8211; FCA, MiFID II, PCI DSS, etc..<\/li>\n<li>Fact verification and risk mitigation<\/li>\n<li>Coaching and training<\/li>\n<li>Customer and business insights<\/li>\n<li>Quality control and governance<\/li>\n<\/ul>\n<p><strong>Solution<\/strong><\/p>\n<p>RecordTS creates recordings of employee actions on their\u00a0 for playback, ensuring quality assurance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Problem Many organizations require software which records employee\u2019s computer activities which can be shown to others for training purposes. Let\u2019s say someone calls into the helpdesk with a one-off issue that\u2019s hard to reproduce. You\u2019ve recorded their session and everything the user has done in that session is included in the recording, including all the [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-53","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Contact Centers - Industries<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tsfactory.com\/forums\/industryall\/2020\/04\/10\/contact-centers\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Contact Centers - Industries\" \/>\n<meta property=\"og:description\" content=\"Problem Many organizations require software which records employee\u2019s computer activities which can be shown to others for training purposes. 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