{"id":127,"date":"2025-04-30T10:03:37","date_gmt":"2025-04-30T10:03:37","guid":{"rendered":"https:\/\/www.tsfactory.com\/forums\/industryall\/?p=127"},"modified":"2025-04-30T10:09:29","modified_gmt":"2025-04-30T10:09:29","slug":"industries","status":"publish","type":"post","link":"https:\/\/www.tsfactory.com\/forums\/industryall\/2025\/04\/30\/industries\/","title":{"rendered":"Industries"},"content":{"rendered":"
\n
\n
\n
\n

 <\/p>\n

\n
\n

Contact Centers<\/h1>\n<\/header>\n
\n

Problem<\/strong><\/p>\n

Many organizations require software which records employee\u2019s computer activities which can be shown to others for training purposes. Let\u2019s say someone calls into the helpdesk with a one-off issue that\u2019s hard to reproduce. You\u2019ve recorded their session and everything the user has done in that session is included in the recording, including all the steps the user took prior to the issue manifesting itself. No more hunting for error messages, no more asking the user \u201ccould you please try abc\u201d Regardless of which industry or department you are in, there are significant benefits to be gained from implementing a session recording solution:<\/p>\n

    \n
  • Comprehensive compliance \u2013 FCA, MiFID II, PCI DSS, etc..<\/li>\n
  • Fact verification and risk mitigation<\/li>\n
  • Coaching and training<\/li>\n
  • Customer and business insights<\/li>\n
  • Quality control and governance<\/li>\n<\/ul>\n

    Solution<\/strong><\/p>\n

    RecordTS creates recordings of employee actions on their\u00a0 for playback, ensuring quality assurance.<\/p>\n<\/div>\n<\/article>\n

    \n
    \n

    Government<\/h1>\n<\/header>\n
    \n

    Problem<\/strong><\/p>\n

    While government network security and solutions to cyber terrorism are a major concern for government cybersecurity, the case of Edward Snowden clearly showed that the biggest threat comes from within. And while most government organizations employ detailed background checks, it is hardly enough to prevent insider attacks.<\/p>\n

    Data leaks and data misuse can prove very costly. What is more important, is the fact that the actions of a malicious actor are indistinguishable from a regular working routine of a loyal employee, which makes them very hard to detect.<\/p>\n

    While access control does help, a more holistic approach to insider threats prevention is required.<\/p>\n

    Such approach should include: Formal security policy<\/p>\n

    Government staff needs to be informed about the dangers of insider threats and best practices to prevent them. Formal policy that clearly prohibits dangerous actions, such as password sharing, using USB sticks at work, etc., needs to be created and effectively enforced. Employee awareness is the first step in improving security posture of a government organization. Access management solution. Access management is a basic precautionary measure stopping unauthorized personnel from accessing sensitive or restricted data. Employees should have clearly defined access privileges and all access should be denied by default unless needed. User actions monitoring. The only way to detect and reliably prevent insider threats is to be able to see and record every action user takes while working with sensitive data. User action monitoring solutions are paramount to an effective data misuse prevention.<\/p>\n

    Solution<\/strong><\/p>\n

    Most user monitoring solutions come with a large drawback, preventing government institutions from using them. They are too expensive and with already tight budged, not every agency or organization can afford one, especially for a small deployment.<\/p>\n

    However, TSFactory is an exception to the rule. It is a comprehensive user monitoring solution capable of recording every user session, regardless of the used applications, network configuration, or the level of privilege that user has. One of the biggest advantages for government institutions is the flexible licensing scheme that TSFactory employs. This scheme allows flexibly to adjust costs according to the deployment size, making it effective for organizations of every size. This allows TSFactory to serve as an efficient and effective user monitoring solution for government institutions worldwide, providing insider threat detection and prevention capabilities and helping to save costs.<\/p>\n<\/div>\n<\/article>\n

    \n
    \n

    Financial Services<\/h1>\n<\/header>\n
    \n

    Problem<\/strong><\/p>\n

    Financial services is an industry plagued with exceptionally high levels of insider breaches and information misconduct. Banks, insurers, and investment companies have access to millions of customer\u2019s personally identifiable information (PII) as well as self-developed intellectual property which they have to protect. In order to stay ahead of the game, organizations in the financial industry need to focus on cybersecurity and keeping their information safe. The biggest of these cybersecurity challenges financial organizations face today is people. Whether it\u2019s employees, privileged users, or third parties, insiders introduce risk to your organization because they must be given access to critical applications, systems, and data to do their jobs effectively.<\/p>\n

    Within the financial services industry, the data security compliance and regulation challenges are daunting. There are many data security requirements ranging from credit card related information, GLBA, SOX\/J-SOX, NCUA, data privacy and data residency laws and even the American Patriot Act. More recently, China enacted similar requirements to SOX which puts them in line with worldwide practices as it accords with Europe\u2019s General Data Protection Regulation.<\/p>\n

    To protect their reputation and adhere to regulations, banking and financial services firms and their executives must safeguard critical financial data from exposure which makes user monitoring in financial services necessary.<\/p>\n

    2. Insider Threats<\/p>\n

    Solution<\/strong><\/p>\n

    TSFactory\u2019s RecordTS helps financial services companies identify and eliminate insider threat risk by focusing on user activity. With complete visibility into all activity on your network, you can not only catch and stop insider threats but meet and surpass all compliance and regulatory requirements with ease.<\/p>\n

    Our Financial Services Customers<\/strong><\/p>\n

    Credit Suisse, Fiserv, ING, Morgan Stanley, SWIFTs<\/p>\n<\/div>\n<\/article>\n

    \n
    \n

    Technical Services<\/h1>\n<\/header>\n
    \n

    Technical services companies include those who provide IT services, Managed Service Providers (MSPs), infrastructure services, cloud services and more. These organizations power the modern world, and are often hit with insider attacks as a result.<\/p>\n

    The Problem<\/strong><\/p>\n

    They suffer from risks as theft of intellectual property, disruption of IT operations, exfiltration of customer data and network and systems disruption leading to downtime.<\/p>\n

    Cloud services have vastly expanded the scope of insider threat. The sheer number of cloud applications and immature auditing and governance controls relative to on-premise applications result in a broad range of vectors for data exfiltration. Furthermore, enterprises leave a certain amount of liability in the hands of cloud service providers, who must protect corporate data from malicious actors within their own organizations. In other words, there are more vectors to access data and it is easier to remove data from the corporate environment.<\/p>\n

    As a consequence more and more managed service providers and cloud providers are partnering with third parties to offer security as a service to their clients \u2014 often because existing clients are clamoring for security offerings that go beyond firewalls and antivirus software. In many cases, these partnerships are helping Cloud Providers and others in the channel stay relevant.<\/p>\n

    The Solution<\/strong><\/p>\n

    RecordTS captures remote desktop sessions for employee and contractor activity auditing, allowing you to monitor access to published applications that contain sensitive or confidential information; for example medical patient records, customer information, or financial data.<\/p>\n

    WHY CLOUD PROVIDERS SHOULD PARTNER WITH THIRD PARTIES TO OFFER SECAAS<\/p>\n<\/div>\n<\/article>\n

    \n
    \n

    Proctoring & Training<\/h1>\n<\/header>\n
    \n

    Proctoring<\/strong><\/p>\n

    Now that exams are moving from pen and paper to computers, it has become necessary for proctoring to become more sophisticated. Enter RecordTS.<\/p>\n

    How it Works<\/strong><\/p>\n

    RecordTS records user activity on the server. A student logs into a university\u2019s computer and immediately RecordTS begins recording the student\u2019s session and continues to do so until they log out of the terminal session. This is a great proctoring tool as examiners can audit a student\u2019s exam by viewing the whole exam period. This is more cost-effective as it is a one-off payment for the software.<\/p>\n

    How it\u2019s Useful<\/strong><\/p>\n

    Ensure cheating has not taken place<\/p>\n

    Able to see if student is suspected of using another browner to answer a question<\/p>\n

    Can be helpful for the student if the exam failed to save as their entire exam session can be viewed<\/p>\n

    Captures students\u2019 progress in a reliable and consistent way.<\/p>\n

    How We\u2019re Different Than Competitors<\/strong><\/p>\n

    We have a unique software offering which provides a one off payment for software which can record up to 25 students at once.Princes start as low as $500 for a one off payment.
    \nTraining<\/p>\n

    Many organizations also require software which records employee\u2019s computer activities which can be shown to others for training purposes.\u00a0Let\u2019s say someone calls into the helpdesk with a one-off issue that\u2019s hard to reproduce. You\u2019ve recorded their session and everything the user has done in that session is included in the recording, including all the steps the user took prior to the issue manifesting itself. No more hunting for error messages, no more asking the user \u201ccould you please try abc\u201d<\/p>\n

    Our Education Customers<\/strong><\/p>\n

    MIT, University of Alaska \u2013 Fairbanks,\u00a0University of Florida, International Culinary Chef<\/p>\n<\/div>\n<\/article>\n

    \n
    \n

    Healthcare<\/h1>\n<\/header>\n
    \n

    Problem<\/strong><\/p>\n

    The number of American healthcare data breaches almost doubled in 2016, averaging more than one data breach per day in 2016 for a total of 450, up from the 253 breaches that took place in 2015. The 2016 Data Breach Incident Report describes healthcare as one of the most affected industries by cybersecurity threats, both insider and privilege misuse. Half of the breaches were caused by insider threats and the remaining were from external forces which included hacking.<\/p>\n

    It is clear that the healthcare industry, like any other, is facing increasing security challenges. What makes their challenges unique, and therefore more difficult to solve, is that implementing industry-standard cybersecurity practices isn\u2019t practical. It can inhibit clinicians\u2019 work, also leading to life-and-death consequences. For example, systems that prevent log-ins if clinicians are logged-in elsewhere can interrupt or delay surgeries or hinder emergency treatments.<\/p>\n

    Solution<\/strong><\/p>\n

    User monitoring applications are becoming standard in many companies, particularly those handling sensitive software such as in the healthcare sector. This software monitors what users are doing while logged in remotely and helps to provide clear evidence and root causes during investigations of security breaches.<\/p>\n

    This software is often necessary for compliance and auditing purposes as in the case of HIPAA medical regulations regarding handling of patient records.<\/p>\n

    Learn about how RecordTS\u2019s Remote Desktop Session Recording software can help.<\/p>\n

    Our Healthcare Customers<\/strong><\/p>\n

    Cerner, Greenway Health, GE Healthcare<\/p>\n<\/div>\n<\/article>\n

     <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

    \n
    <\/div>\n