As you guys can imagine, now that Citrix released their ‘SmartAuditor’ lots of people are asking me how RecordTS compares to that. So here you have my thoughts:
1. We are multiprotocol, recording ICA and RDP auto of the box. SmartAuditor records ICA only. Plus we can easily add support to other protocols like VNC, RXP, etc.
2. RecordTS does not have a single point of failure. As we have no fancy backend, there is nothing to break. With Citrix if the SQL backend dies of if the SmartAuditor Server dies, you are toasted.
3. RecordTS works on ALL Citrix products. If you have PS3, PS4, PS4.5 or even if you are still on Windows 2000 TS, we record it all. SmartAuditor is limited to PS4.5 FR1. Plus you MUST have a Platinum license what means big, BIG, bucks.
4. RecordTS has been on the market for almost a year now so we had the time to understand the implications of session recording on a TS environment, not only from a technical perspective. SmartAuditor is a new product, and if you are really into Citrix, you probably know their V1 of anything they release usually needs a little more work to become great. Remember their Universal Printing Engine? Now, years after the first release I agree it has become a very good solution. The point is, they improve over time but do you have the time to wait in case you need session recording NOW for security/audit compliance? Nope.
5. Apparently if SmartAuditor is running on your Citrix server, shadowing no longer works. RecordTS does not have that problem at all.
6. If you have a problem with RecordTS, you can CALL or email me directly. And I am the CEO of TSFactory! I can guarantee I will personally call you back or email you and get to the bottom of your issue. I am not sure if Mark Templeton would do that at Citrix…
Based on my experience with large companies, your problem keeps getting escalated up on the food chain, until you get really mad and at that point they get someone that will finally do something for you. Not here. If I have to escalate your issue there is no one above me.
7. And finally, we have versions of RecordTS available for non-Terminal Servers (like Domain Controllers, Exchange, etc) and for VDI environments. SmartAuditor is a Citrix PS4.5 FR1 thing only.
Well if you need more reasons to buy RecordTS, feel free to email me and I will give you them!
CR