That’s right, the marketing team broke down and released a single recording agent for Remote Desktop recording (get this) for $99!! Have a need to record only one Windows server in your office? Here’s the solution: RecordTS Remote Desktop Recording Agent single server license. Now that’s a deal!

TK

Ok, they went at it again (the sales and marketing teams) and this time they really butted  heads and came up with something really cool:  FREE Windows Workstation remote desktop recording! How cool is that? Well let me tell you, this means that any company that allows their users to connect to their workstations from home or while out on the road will now be able to record what they are doing – for free. How cool is that? Very cool indeed.

TK

So I get this call from a telecom exec and he tells me this story about how his company hosts outsourced call centers and its really turning out to be a profit center for them. The only problem is that his customers want proof that the operators are answering the phones properly and so far they can only record the audio portion, but not the desktop activity. Can I help him? Of course I can! Using RecordTS’s programming interface, they were able to start and stop session recording via their audio recording software and Presto, problem solved. Another satisfied customer….

TK

Yes, that is right folks. Add remote desktop session recording to all your Windows servers for $49 each. Now that is a bargain! After much (sometimes heated) discussion and consideration, the sales and marketing teams finally came up with a price that makes sense for any size company. Buy them in 5 or 10 packs and start monitoring what’s happening on your servers.

Cheers

TK

Finally the long awaited arrival of RecordTS v2 is here. Hallelujah! The wait is over and what a product we are delivering. Fully redesigned for the Enterprise, able to handle 1000’s of servers now, equiped with a web console, this version is HOT. Check it out and see what you think. And for those of you that don’t have time or resources to stage a trial of your own, check out our new virtual labs – just terminal in and run the product on your own. Email sales for more information, and let us know what you think!

TK

During our spare time (trust me, not much!) we developed a small utility called RemoteApps Filter. It basically adds the capability to filter which RemoteApps users will see when using the Windows Server 2008 TS Web.

As you are aware of, Windows Server 2008 brings you seamless windows/application publishing (RemoteApps) and a Web Interface (TS Web). The problem is all users see all the applications, what is no good (not to say useless). That is where our RemoteApps Filter comes to the picture. With this simple utility your users will be able to see only the icons they have access to! Small and neat.

You can check it out here.

Enjoy!

CR

Hey All!

We have been discussing if we should release a plugin for ISA Server. In this scenario RecordTS would work directly at the ISA Server level, recording all RDP sessions as they go through the ISA firewall. How useful do you guys think this would be? I would love to hear some feedback on this feature! As always feel free to email me directly at CR (A T) TSFactory (D O T) com.

Cheers!

CR

As promised, build 236 is out and it fixes, among other things, the ‘connection not allowed’ that some Citrix customers were getting. It will be posted for download shortly.

Our apologies for the bugs introduced in the past couple builds. They should be all fixed now.

CR

As you guys can imagine, now that Citrix released their ‘SmartAuditor’ lots of people are asking me how RecordTS compares to that. So here you have my thoughts:

1. We are multiprotocol, recording ICA and RDP auto of the box. SmartAuditor records ICA only. Plus we can easily add support to other protocols like VNC, RXP, etc.

2. RecordTS does not have a single point of failure. As we have no fancy backend, there is nothing to break. With Citrix if the SQL backend dies of if the SmartAuditor Server dies, you are toasted.

3. RecordTS works on ALL Citrix products. If you have PS3, PS4, PS4.5 or even if you are still on Windows 2000 TS, we record it all. SmartAuditor is limited to PS4.5 FR1. Plus you MUST have a Platinum license what means big, BIG, bucks.

4. RecordTS has been on the market for almost a year now so we had the time to understand the implications of session recording on a TS environment, not only from a technical perspective. SmartAuditor is a new product, and if you are really into Citrix, you probably know their V1 of anything they release usually needs a little more work to become great. Remember their Universal Printing Engine? Now, years after the first release I agree it has become a very good solution. The point is, they improve over time but do you have the time to wait in case you need session recording NOW for security/audit compliance? Nope.

5. Apparently if SmartAuditor is running on your Citrix server, shadowing no longer works. RecordTS does not have that problem at all.

6. If you have a problem with RecordTS, you can CALL or email me directly. And I am the CEO of TSFactory! I can guarantee I will personally call you back or email you and get to the bottom of your issue. I am not sure if Mark Templeton would do that at Citrix… Based on my experience with large companies, your problem keeps getting escalated up on the food chain, until you get really mad and at that point they get someone that will finally do something for you. Not here. If I have to escalate your issue there is no one above me.

7. And finally, we have versions of RecordTS available for non-Terminal Servers (like Domain Controllers, Exchange, etc) and for VDI environments. SmartAuditor is a Citrix PS4.5 FR1 thing only.

Well if you need more reasons to buy RecordTS, feel free to email me and I will give you them!

CR

As some may know we had issues in the past with non-Win32 ICA clients. I can tell you I was affected by that (as I use Mac OS X) and not that happy. So I told the dev team that support for Macs was a top priority.

And they got that and a bunch of other things fixed! Great news.

Tomorrow we are planning on releasing a new build that fixes another ICA issue that some customers are experiencing (not being able to logon at all, with a message saying they are not authorized to login). This should eliminate all the issues we had on ICA so all of you, Citrix customers not on SA and without a Platinum license, can benefit from the best session recorder out there.

Cheers,

 CR